Terms and Conditions
'Client' - aka customer who is making the booking
No Show - If the client misses their booking or arrives after the session has ended we regretfully cannot offer any form of refund or re-schedule.
Cancellation - If a booking is cancelled by the client with more than 24 hours notice then a full refund will be given.
Cancellation - We reserve the right to cancel and refund any booking without prior notice. This may be down to reasons such as (but not exclusive to); extreme weather, equipment failure or staff illness.
Cancellation - If a booking is cancelled by the client less than 24 hours prior to the event then no refund will be given.
Incorrect Bookings - If the client accidentally books for the wrong time or date and as a result misses the session, no refund will be given. Incorrectly booked slots can be adjusted/refunded any point before 24 hours prior to the event date.
Session timings - If a client is late then he/she forfeits the time in which they were not present. Sessions will not be delayed and allowed to run over as there may be subsequent sessions running.
Session timings - A 1.5 hour session includes a briefing, shooting time and switchover periods between rounds. It can be expected that there would be at least 1 hour of shooting time per bay. There is only 1 gun per bay.
Payment - As mentioned on the homepage and FAQ, we are a cashless venue and do not hold cash on site. Please bring your credit or debit card should you wish to purchase drinks.
Drinks - You are not permitted to bring your own alcoholic beverages on the Reload site. There is a small selection of drinks (soft/alcoholic) available for purchase on-site.
Data Provided to Reload Reading by yourself when making a booking:
This is collected when you enter into an agreement with Reload Reading and used solely for internal use. This data is not passed on to marketing agencies:
· Your name
· Your email addresses
· Your telephone number/s
· Your payment method
Data collected automatically by Reload Reading:
· Date and time of booking
Use Of Data
We collect personal information when you sign up to our email mailing list or when you opt in when booking online. We will only ask for your name, so that we may address you by this when sending out correspondence, and your email address.
Email addresses and any other details collected at sign up/opt-in are only used internally for the purpose of sending you communications related to your booking or Reload News and offers. We will not pass on or sell your data to other companies/businesses.
If you would like to unsubscribe from our email list you can email us at firstname.lastname@example.org or you can click on the unsubscribe link at the bottom of any of our emails – we’ll remove your name from our email list as soon as possible.
Access Of Data
Your data is securely stored upon password protected servers hosted by:
SimplyBook.me – Our booking software provider
iZettle – If you pay on the day and use our iZettle card reader
Mailchimp – If you have signed up to our mailing list, either via our website or when booking
Only accessible by authorised Reload Reading staff.
Information We Share
We never share your information with any other parties or service providers.
Retention of personal information
We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.