Terms and Conditions

'Client' - aka customer who is making the booking

No Show - If the client misses their booking or arrives after the session has ended we regretfully cannot offer any form of refund or re-schedule.

Cancellation - If a booking is cancelled by the client with more than 24 hours notice then a full refund will be given.

Cancellation - We reserve the right to cancel and refund any booking without prior notice. This may be down to reasons such as (but not exclusive to); extreme weather, equipment failure or staff illness.

Cancellation - If a booking is cancelled by the client less than 24 hours prior to the event then no refund will be given.

Incorrect Bookings - If the client accidentally books for the wrong time or date and as a result misses the session, no refund will be given. Incorrectly booked slots can be adjusted/refunded any point before 24 hours prior to the event date.

Session timings - If a client is late then he/she forfeits the time in which they were not present. Sessions will not be delayed and allowed to run over as there may be subsequent sessions running.

Session timings - A 1.5 hour session includes a briefing, shooting time and switchover periods between rounds. It can be expected that there would be at least 1 hour of shooting time per bay. There is only 1 gun per bay. 

Payment - As mentioned on the homepage and FAQ, we are a cashless venue and do not hold cash on site. Please bring your credit or debit card should you wish to purchase drinks.

Drinks - You are not permitted to bring your own alcoholic beverages on the Reload site. There is a small selection of drinks (soft/alcoholic) available for purchase on-site.